Terugbetalingsbeleid
In short: 30 days to decide, we pay the return shipping, you choose a new size or your money back.
30-day cash-back guarantee You have 30 days from the day you receive your shoes to return them for any reason. This is our own guarantee and it sits on top of your legal 14-day right of withdrawal under EU law (see below) whichever is longer applies to you.
Conditions
- Please try your shoes indoors on a clean floor. Shoes returned with outdoor wear, dirt, damage or odour can only be refunded at a reduced value, as allowed by law (see "Diminished value").
- Return them in the original box, with any inserts.
- Socks that have been worn or unsealed cannot be returned for hygiene reasons; unopened socks can.
How to return (3 steps)
- Email official.thejijo@gmail.com with your order number and tell us: new size or refund.
- We send you a prepaid return label within one business day. You pay nothing for return shipping.
- Drop the parcel at the carrier. All returns come to our office in Luxembourg.
Size exchange If you want a different size, we ship the new pair as soon as the carrier scans your return — no need to wait until it arrives. Exchanges are free.
Refund Refunds go back to the original payment method within 14 days of the day we receive the shoes (or the day you show proof of posting, whichever is earlier). Your original shipping fee is refunded too when the whole order is returned. Premium shipping (€15) is refunded up to the standard rate, as the law allows.
Faulty or wrong items If anything arrives damaged, faulty or not what you ordered, email us a photo within 14 days and we replace or refund it straight away, including all shipping costs. Your legal guarantee of conformity (2 years under EU law) applies in full.
Shipping protection If you added Shipping Protection and your parcel is lost or damaged in transit, we reship or refund immediately no claim procedure.
Your legal right of withdrawal (EU consumers)
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us (thejijo, Luxembourg, official.thejijo@gmail.com) of your decision by an unequivocal statement (e.g. an email). You may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is sufficient to send your communication before the withdrawal period has expired.
Effects of withdrawal. If you withdraw, we reimburse all payments received from you, including delivery costs (except supplementary costs if you chose a delivery type other than our least expensive standard delivery), without undue delay and no later than 14 days from the day we are informed of your decision. We use the same means of payment you used, at no cost to you. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest. Send the goods back without undue delay and no later than 14 days from the day you communicate your withdrawal. We bear the cost of returning the goods (prepaid label). You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Model withdrawal form (complete and return only if you wish to withdraw)
To: [FULL LEGAL NAME], [STREET, POSTCODE, CITY], Luxembourg — official.thejijo@gmail.comI/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ______ Ordered on / received on: ______ Name of consumer(s): ______ Address of consumer(s): ______ Signature (only if this form is notified on paper): ______ Date: ______